3333pet Privacy Policy

1 Data We Collect

3333pet collects personal data from players in Bangladesh through a number of channels: directly when you register an account or contact support, automatically when you use the platform, and from trusted third-party partners such as payment processors and game providers. Below is a complete account of the categories of personal data we may hold about you.

• Registration data: Your full legal name (as it appears on your Bangladesh National ID), date of birth, gender, residential address, email address and mobile phone number. This data is collected at the point of account creation and is required to open and maintain a player account on 3333pet.
• Identity verification (KYC) data: A copy of your Bangladesh National ID (NID) card or other government-issued identity document, a recent selfie or photograph, and any supplementary documentation we may be required to request to satisfy our Know Your Customer (KYC) obligations. KYC data is collected before your first withdrawal is processed.
• Financial data: Payment method details associated with deposits and withdrawals, including your bKash wallet number, Nagad account number, Rocket number, Upay account, or Bangladesh bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, or other). We do not store full card numbers or full mobile banking PINs — payment credentials are handled by our payment processing partners in encrypted form.
• Transaction data: A complete record of all deposits, withdrawals, bonus claims and betting or gaming activity on your 3333pet account. This includes bet amounts, outcomes, timestamps and running balance information.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and session timestamps. This data is collected automatically when you access 3333pet from any device.
• Usage and behavioural data: Pages visited, games played, time spent on the platform, click-through patterns, search queries within the platform and responsible gaming tool interactions. This data helps us improve the 3333pet experience and identify potential problem gambling behaviours at an early stage.
• Communications data: Records of any live chat conversations, emails, support tickets or other communications you initiate with the 3333pet support team. These records are retained to verify the accuracy of support interactions and to resolve disputes.
• Marketing preference data: Your stated preferences regarding promotional communications from 3333pet, including whether you have opted in or out of email, SMS or platform notification marketing.

2 How We Use Your Data

3333pet processes your personal data only for specific, defined purposes. We do not use your data in ways that are inconsistent with the purposes listed below. Each purpose is supported by a lawful basis for processing.

• Account creation and management: We use your registration and KYC data to open, verify and maintain your player account on 3333pet. This is necessary to perform the contract between you and 3333pet.
• Processing transactions: Financial data and transaction records are used to process your deposits and withdrawals accurately and in a timely manner via your chosen Bangladesh payment channel (bKash, Nagad, Rocket, Upay or direct bank transfer).
• Identity verification and fraud prevention: KYC data, device data and transaction patterns are analysed to verify player identity, prevent fraudulent account activity, detect money laundering and comply with applicable anti-money-laundering (AML) obligations. This processing is required by law and by our operational security policies.
• Platform delivery and personalisation: Usage and behavioural data is used to deliver the 3333pet platform correctly on your device, to remember your language and settings preferences, and to surface content — including cricket markets, live casino tables and slot titles — that is relevant to your demonstrated interests.
• Responsible gaming monitoring: 3333pet analyses account activity, deposit frequency and session duration data to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, we may proactively contact the player to offer responsible gaming tools or apply account restrictions in accordance with our Responsible Gaming Policy.
• Marketing communications (opt-in only): Where you have provided explicit consent, we use your email address and/or mobile number to send you promotional information about 3333pet offers, BPL cricket promotions, bonus campaigns and platform updates. You may withdraw consent at any time by contacting support or updating your communication preferences in account settings.
• Customer support: Communications data is used to manage and resolve your support queries, disputes and account change requests effectively.
• Legal compliance: We retain and process certain data categories (particularly transaction records and KYC documents) as required by applicable laws and regulatory obligations, including anti-money-laundering legislation and financial record-keeping requirements.
• Platform improvement: Aggregated and anonymised usage data is analysed to identify technical issues, improve game load performance, optimise user interface design and plan new features on the 3333pet platform.

3 Data Sharing & Disclosure

3333pet does not sell, rent or trade your personal data to any third party for their own commercial purposes. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processing partners: Your financial data is shared with our payment processing partners — including the operators of bKash, Nagad, Rocket and Upay mobile financial services, and our partner Bangladesh banks — solely to process your deposit and withdrawal transactions. These partners are bound by their own data protection and financial regulatory obligations and by contractual confidentiality requirements with 3333pet.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi may receive limited technical data (such as a session token and bet data) to deliver their games to your device and to record game outcomes accurately. Game providers do not receive your full personal profile or KYC documents.
• Identity verification service providers: Third-party KYC and identity verification service providers may process your NID document and selfie data on our behalf to confirm your identity. These providers operate under strict data processing agreements and are not permitted to retain your documents beyond the verification process.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units or other government authorities in Bangladesh where we are legally required to do so — for example, in response to a lawful court order or as part of an AML reporting obligation. We will not disclose data to authorities beyond what is legally required.
• Fraud prevention networks: We may share account identifiers (not full personal profiles) with industry-recognised fraud prevention networks to flag accounts associated with confirmed fraudulent activity, multi-accounting or bonus abuse across platforms.
• Group companies: Where 3333pet operates as part of a group of related companies, personal data may be shared with those group entities for internal administrative, compliance and risk management purposes, subject to the same data protection standards described in this Privacy Policy.
• Business transfers: In the event that 3333pet undergoes a business sale, merger, restructuring or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via the platform and by email before your data is transferred to a new controller entity.

4 Cookies & Tracking Technologies

3333pet uses cookies and similar tracking technologies (including local storage and session storage) on its platform. Cookies are small text files placed on your device that allow our servers to recognise your browser across multiple requests within the same session or across multiple visits.

We use the following categories of cookies on the 3333pet platform:

• Strictly necessary cookies: These cookies are essential for the 3333pet platform to function. They manage your login session, maintain your account authentication state, and prevent cross-site request forgery attacks. You cannot opt out of strictly necessary cookies without disabling the platform entirely, as they are required for basic site operation.
• Functional cookies: These cookies remember your preferences — such as your selected language, display settings and notification preferences — so that you do not need to re-enter them on every visit. They are not used for tracking across external websites.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the 3333pet platform — which pages are visited most often, how long sessions last, what games are opened, and where technical errors occur. This data is used solely to improve the platform experience. It is aggregated and does not identify individual players.
• Marketing and attribution cookies (opt-in): Where you have consented to marketing communications, attribution cookies may be used to measure the effectiveness of promotional campaigns and to attribute your registration or deposit to a specific campaign source. These cookies are only active for players who have opted in to marketing. You may opt out at any time by adjusting your marketing preferences in account settings.

You may manage or delete cookies at any time through your browser settings. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari and Edge. Note that disabling strictly necessary cookies will prevent you from logging in to your 3333pet account.

5 Data Security

3333pet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security programme covers the following areas:

• Encryption in transit: All data transmitted between your browser or mobile device and the 3333pet servers is protected by SSL/TLS encryption. The padlock indicator in your browser's address bar confirms that your connection to 3333pet is encrypted at all times.
• Encryption at rest: Sensitive personal data — including identity documents, payment details and account credentials — is stored in encrypted form in our secure data systems. Encryption keys are managed separately from the encrypted data and are subject to access controls.
• Two-step account verification: 3333pet accounts support and strongly encourage two-step verification (2SV) to protect against unauthorised access. When enabled, a secondary confirmation code is required in addition to your password when logging in from an unrecognised device.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. 3333pet staff members can access only the categories of personal data necessary for their specific role. All internal data access is logged and subject to periodic review.
• Security monitoring: 3333pet operates continuous security monitoring of its platform infrastructure to detect and respond to intrusion attempts, unusual access patterns and potential data breaches in real time.
• Incident response: In the event of a confirmed personal data breach that poses a risk to player privacy, 3333pet will notify affected players and take all necessary remediation steps within the timeframes required by applicable law. You will be informed of the nature of the breach, the data involved and the steps we are taking to address it.
• Vendor security assessments: All third-party service providers who process personal data on behalf of 3333pet are subject to security assessment before engagement and are required to maintain security standards equivalent to those described in this section.

6 Data Retention

3333pet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Account and registration data: Retained for the lifetime of your active player account, plus a minimum of five years after account closure. This post-closure retention period is required to satisfy anti-money-laundering record-keeping obligations and to handle any disputes or legal claims that may arise after closure.
• KYC and identity documents: Retained for a minimum of five years from the date of verification, or five years from account closure, whichever is later. This period aligns with standard financial services record-keeping requirements applicable to online gaming operators serving Bangladesh players.
• Transaction records: All deposit, withdrawal and betting transaction records are retained for a minimum of five years from the date of the transaction. These records may be required for AML compliance reviews, dispute resolution, tax reporting and regulatory audit purposes.
• Communications data: Support chat logs, email records and support ticket data are retained for a minimum of two years from the date of the last communication. This period allows us to reference past interactions when resolving related queries or disputes.
• Marketing preference data: Opt-in and opt-out records for marketing communications are retained for the lifetime of your account and for a minimum of two years after account closure, to demonstrate compliance with consent obligations.
• Device and technical data: Log files, IP address records and session data are retained for up to 12 months from collection, after which they are aggregated and anonymised for analytics purposes or deleted.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be linked back to any individual player is not subject to a defined retention limit and may be retained indefinitely for platform improvement purposes.

When personal data is no longer required for any active or legally mandated purpose, it is securely deleted or anonymised in accordance with our internal data disposal procedures. You may request early deletion of specific categories of data by exercising your rights as described in Section 7 below — subject to any overriding legal retention obligations that prevent deletion.

7 Your Privacy Rights

As a player on 3333pet, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting the 3333pet support team via live chat or by email at support@3333pet.

• Right of access: You have the right to request a copy of all personal data that 3333pet holds about you. We will provide this information in a clear, readable format within a reasonable timeframe of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate, incomplete or out of date, you have the right to request that we correct it. Corrections to core account data (name, date of birth) may require re-submission of supporting KYC documentation.
• Right to erasure: You may request that 3333pet delete your personal data. We will action erasure requests where no overriding legal retention obligation prevents deletion. Where deletion is not possible due to legal requirements (such as AML record-keeping), we will inform you of the specific retention obligation that prevents full erasure and will delete all data that can be deleted.
• Right to restriction of processing: You may request that 3333pet restrict the processing of your personal data in certain circumstances — for example, while a correction request is being investigated, or where you dispute the basis on which we are processing your data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider, where technically feasible and where processing is based on your consent.
• Right to withdraw consent: Where data processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
• Right to object to automated decisions: Where an automated decision has been made that significantly affects your account (such as an automated account suspension based on fraud detection), you have the right to request a manual human review of that decision by our compliance team.

8 Contact & Complaints

If you have any questions about this Privacy Policy, about how 3333pet handles your personal data, or if you wish to exercise any of your privacy rights as described in Section 7, please contact us using the details below. All privacy communications must be in English.

• Live chat: 24/7 live chat is available directly on the 3333pet platform after login. This is the fastest way to reach our support team for any urgent privacy concern.
• Email: support@3333pet — Please include "Privacy Request" in your subject line along with your registered account username to help us locate your records quickly. Email is displayed as plain text only and is not a clickable link.
• Response times: 3333pet aims to respond to all privacy inquiries within 5 business days, measured in Bangladesh Standard Time (BST, UTC+6). Complex requests involving data subject rights (such as full data access requests or erasure requests) may require up to 30 calendar days to process fully. We will acknowledge receipt of your request within 48 hours.

If you are not satisfied with 3333pet's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection or consumer protection authority in Bangladesh. 3333pet will cooperate fully with any such authority in the course of a legitimate investigation.

3333pet reserves the right to update this Privacy Policy at any time. The most current version of this Privacy Policy is always published at /privacy-policy on the 3333pet platform. Material changes that significantly affect how your data is processed will be communicated by a platform notification or email to your registered address before the change takes effect. The effective date at the top of this page reflects the date of the most recent revision.